At Dura Premium, we respect your privacy and are committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

• Identity & Contact: name, email, phone, billing/shipping address.
• Order & Payment: order history, payment status (processed via secure payment gateways — we do not store full card details).
• Technical: IP address, device, browser, approximate location, cookies, and usage data.
• Customer Support: messages, attachments, and correspondence.

2. How We Use Your Information

• Process and deliver orders, invoices, and notifications.
• Provide customer support and handle returns/warranty.
• Improve website performance, UX, and product offerings.
• Prevent fraud, ensure security, and comply with laws.
• Marketing (only with consent where required). You can opt out anytime.

3. Cookies & Tracking

We use necessary cookies for core functionality and optional analytics/marketing cookies to improve services.

4. Sharing of Data

We may share data with trusted service providers (payments, delivery, analytics) under strict confidentiality. We do not sell your personal data.

5. Data Retention

We retain data for as long as needed to provide services, meet legal/accounting requirements, and resolve disputes.

6. Security

We apply administrative, technical, and physical safeguards to protect your data. However, no method of transmission is 100% secure.

7. Your Rights

• Access, correct, or delete your personal data (subject to legal exceptions).
• Object to or restrict processing; withdraw marketing consent.
• Data portability where applicable.

8. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect their data.

9. International Transfers

Service providers may process data in other countries with appropriate safeguards in place.

10. Changes to This Policy

We may update this policy from time to time. Continued use of our site means you accept the updated policy.

11. Contact Us

Dura Premium
Address: Your Street, City, Pakistan
Email: support@durapremium.pk